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Expert Loan Tips

Before you apply for a personal loan, consider other forms of credit. You might find a credit card is cheaper and a card with a 0 per cent introductory offer on purchases will enable you to spread the cost of big purchase interest-free.

*The rates above are indicative, visit a branch near you for more details.
Business Account FAQs
Business Account FAQs
What are the requirements for opening a Personal Transactions / Salary Account?

To open a Personal transaction Account you need to have your Original ID and a copy, complete an account opening forms at a branch or agent near you.

Why do accounts fall dormant?

Accounts fall dormant after six month of no transactions either deposit or withdrawals.  Accounts are dormatised to protect the customer money until they return to use their account actively.  Cash deposits can be made into a dormant account but for withdrawals and cheque deposits the customer has to activate the account first.

Can I get my statements via email?

Yes, you can get your statements via email if you had provided an email address when you opened your account. To start receiving your account via email,  Customercare@equitybank.co.rw
 To update the email address in your account, visit your branch with your original ID and a copy and fill in a Static data change form and also request that your statements be sent via your email at a frequency of your choice.

How much do you charge to operate your accounts?

We do not charge ledger fees on our accounts, you only pay for the services you use i.e. for cash withdrawal in the branch we charge Rwf 200, at the ATMs  Rwf 180.  This means when you do not use your account, there will be no charges to it.  Tariff guides are displayed in all our branches countrywide for your information or contact us on info@equitybank.co.rw

I have lost my ATM card, what should I do

The first thing you should do is to visit a branch near you or call the bank to block your card,  this will prevent misuse of your card and secure funds in your account. Our contact centre number :0788190000.  If you are registered on Eazzy247, to the service, select other service then stop card.  To replace the lost card, visit the nearest branch to apply for replacement of the lost card.

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FAQs Kinyarwanda
FAQs Kinyarwanda
Hasabwa iki kugira ngo umuntu ufungure konti yo kubitsa no kubikuza cyangwa Konti yo kunyuzaho umushahara?

Kugira ngo ufungure konti yo kubitsa no kubikuza, usabwa kuba ufite irangamuntu yawe y’umwimerere na kopi yayo, kuzuza impapuro zabugenewe ziboneka  ku ishami rya banki  cyangwa ku mu ejenti ukwegereye

Ni kuki za konti zitakaza uburenganzira bwo gukoreshwa (dormant accounts)?

 Konti zitakaza uburenganzira bwo gukoreshwa bitewe nuko zimaze amezi atandatu nta kubitsa cyangwa kubikuza. Konti zitakaza uburenganizira bwo gukoreshwa  by’agateganyo hagamijwe kurengera amafaranga y’abakiliya kugeza igihe konti zizongera kuvugururwa ngo zikoreshwe . konti yatakaje uburenganzira bwo gukoreshwa by’agatenganyo  ibishoboka kubitwaho  amafaranga  ariko ntishobora kubikuzwaho .

Mbese birashobora ko umuntu abona amakuru ya konti ye binyuze mu butumwa bwa Interineti?

Yego, birashoboka ko umuntu abona  inyandiko zigaragaza uko konti ye ihagaze binyuze mu butumwa bwa interineti iyo wafunguye konti yawe .Kugira ngo utangire kubona amakuru kuri konti yawe binyuze mu butumwa bwa interineti, andikira banki kuri uyu murongo:Customercare@equitybank.co.rw
 Kugira ngo ukosore cyangwa uhindure aderese yawe ya email, gana ishami rya banki wafunguriyeho konti witwaje irangamuntu y’umwimerere na kopi yayo hanyuma wuzuze impapuro za bugenewe  kandi na none usabe ko amakuru kuri konti yawe yajya akugeraho mu gihe runaka wihitiyemo.

Ibiciro by’amafaranga asabwa mugukoresha konti bimeze bite?

Nta mafaranga asabwa buri kwezi kuri konti zacu ; wishyura gusa serivisi wahawe cyangwa wakoresheje, ni ukuvuga kubikuza amafaranga mu ishami rya Banki, duca amafaranga 200,kubikuza kuri ATM amafaranga 180. Ibi bisobanuye ko iyo utakoresheje konti yawe, nta mafaranga utanga.  Ibi biciro bimanitse  ku mashami yacu mu gihugu hose .Kugira ngo ubimenye  ushobora kutwandikira kuri uyu murongo: info@equitybank.co.rw

Mwaba mufite konti z’abana ? Bisaba iki kuyifungura?

Dufite konti zinyuranye  zigenewe abana. Ziri mu by’ibyiciro bitandukanye ukurikije imyaka bafite. Usabwe kugana amashami ya Banki  kugira ngo bakugire inama kuri serivisi dutanga zibereye umwana wawe. Ku bana bataruzuza   imyaka18, hasabwa ibi bikurikira: Irangamuntu y’umwimerere y’umubyeyi /ushinzwe kumurera na kopi yayo, icyemezo cy’amavuko cy’umwimerere cy’uwo mwana na kopi yacyo, no kubitsa byibuze Rwf 1500.

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